Privacy Policy
We ask that you read this Privacy Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information. Your rights about your personal information and how to contact us and supervisory authorities in the event you have a complaint.
ABOUT US
We are RECO EXPORTS Ltd, a company registered in England and Wales under company number 10717374. The address is at 128 City Road, London, EC1V 2NX. We import, resale and distribute Greek food and beverage and we are committed to protecting any data that we collect concerning you. We collect the minimum amount of information that we need to provide you with a satisfactory service.
We are regulated by the General Data Protection Regulation (‘GDPR’), which applies across the European Union (including in the United Kingdom). We are responsible as ‘controller’ of that personal information for this regulation’s purposes.
By signing up for our services and purchasing via our website, you agree to the use of the data that we collect under this Privacy Policy.
WHAT WE COLLECT
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number and email address, together with data about your use of our website. We will hold your information for as long as you have an account or needed to provide our services. We will retain records with financial data for the period required.
PAYMENT OF AN ORDER
When you purchase from us on-line, your payment details are processed by third-party payments providers (at present, Stripe) and stored on their site. Paypal have their privacy policy which can find at www.stripe.com. We do not store your personal payment information.
DISPATCHING YOUR ORDER
We use various couriers to fulfil our order delivery according to your location and weight of the order. We pass your name, telephone and postal address plus order value (for insurance purposes) to the couriers so that they can track your parcel and communicate to you regarding the delivery of your order.
SECURITY OF SHARED INFORMATION
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our website, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access and require our suppliers to do the same.
THIRD-PARTY WEBSITES
Our website may contain links from the websites of our partner networks, advertisers, and affiliates, if you follow a link to any of these websites. Please note that these websites have their privacy and cookies policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
UNSUBSCRIBING FROM MARKETING COMMUNICATIONS
If you have consented to us sending you marketing information, you have the right to change your mind and ask us not to send you marketing information any more. We will always ask you (before collecting your data) if you would like to receive information from us for such purposes.
Emails: If you would like to unsubscribe from any email newsletters, you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. Or contact info@bitesofgreece.co.uk
COOKIE POLICY
WHAT ARE THE COOKIES?
Cookies are tiny text files containing letters and numbers stored on your computer when you visit certain web pages. We use cookies on our website. You are free to manage this via your browser setting at any time. To learn more about how we use cookies, please read our cookie policy.
DISCLOSURE OF YOUR INFORMATION
We do not sell our customer lists, and we will never pass your details on to third parties for any purpose unless you have consented to us doing so, or unless it is for the following reasons:
If we are under a duty to disclose or share your personal information to comply with any legal or contractual obligation, or
To enforce or apply our Terms and Conditions and other agreements; or
To protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
YOUR RIGHTS about YOUR DATA
We commit to ensuring that any data we process is correct and up to date. It would be best if you made us aware of any changes to your personal information. In some situations, you may have the:
Right to be informed. This means that we must tell you how we use your data, which is the purpose of this privacy notice.
Right to request access. You have the right to access the data that we hold on you. To do so, you should make a subject access request.
Right to request a correction. If any data that we hold about you is incomplete or inaccurate, you can require us to correct it.
Right to request erasure. If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it.
Right to object to the inclusion of any information. In situations where we rely on a legitimate interest (or those of a third party), you have the right to object to how we use your data where we are using it.
Right to request the restriction of processing. You have the right to ask us to stop the processing of data of your personal information. We will stop processing the data (whilst still holding it) until we have ensured that the data is correct.
Right to request the transfer. You have the right to request the transfer of your personal information to another party.
Where you have provided consent to our use of your data, you also have the unrestricted right to withdraw that consent at any time. Withdrawing your consent means that we will stop processing the data you had previously permitted us to use. There will be no consequences for withdrawing your consent. However, we may continue to use the data where so permitted by having a legitimate reason in some cases.
If you would like to exercise any of those rights, please contact us at info@bitesofgreece.co.uk.
HOW TO COMPLAIN
Our Customer Care Team at info@bitesofgreece.co.uk will aim to resolve any query or concern you raise about our use of your information.