Throughout every aspect of the order process, we aim to provide the highest levels of customer service. We will do everything reasonably possible to ensure your goods arrive on time and in perfect condition.
STANDARD 1 DAY DELIVERIES:
Deliveries placed before 12pm Monday-Friday* are usually dispatched on the same day for next working day delivery (Saturday deliveries can be arranged for a surcharge of £12.50 up to 10kg). All orders placed after 12.00pm on a Friday or at the weekend are dispatched on the following Monday.
Standard Delivery Charges: 110,20 sek for orders up to 1101,00 sek and FREE for orders over 1101,00 sek.
PLEASE NOTE: These charges are valid for up to 1 large box and up to 25 kilos. Don’t worry if you are unsure about the weight of your order. If it is over 30kg, we will contact you first as there may be a small additional charge to pay. You can then decide to modify or continue.
HANDLING & DELIVERY INFORMATION
Handling on all orders is free of charge
All deliveries are made between 08.30 and 18.00 on Mondays to Fridays.
You will receive an email with delivery information once your order has been dispatched and you will be able to track your parcel through the courier website.
If there is a chance you may not be at home, please indicate an alternative place to leave the goods, eg. in the porch or with a neighbour etc.
If an item is out of stock we will contact you with the option to substitute the item, offer a full refund for the item or cancel your order.
Fragile items, such as bottles and jars are wrapped in protective packaging.
Our couriers will require a signature for all parcels and as part of our Challenge 21 policy all deliveries containing alcoholic products should be signed for by the cardholder who made the purchase and he/she may be required to provide proof of age.
In the event of unforeseen circumstances (I.E Weather/ break downs) causing delays to delivery we will not be liable for any inconvenience caused but will always do what we can to help.
All product prices are inclusive of V.A.T. and whilst every effort is made to ensure that prices are correct at the time of publication errors and omissions may occur. Published prices will be honoured but in the event of an unexpected price amendment you will be advised and offered the opportunity to reconsider your order before it is processed.